FAQs – St. John Knits

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ORDERS & PAYMENTS

Will I be charged sales tax?

Sales tax is calculated based on the shipping address and applicable laws. An estimated tax will appear in your shopping bag; the exact amount will be shown at checkout.

How do I apply a promotional code?

In your shopping bag, click “Add Promotional Code.”

Enter the code and click apply — your order summary will update to reflect the discount. Only one promo code may be applied per order.

Do you offer promotions on shipping?

Yes. Shipping promotions vary throughout the year. Current offers may include complimentary U.S. delivery and returns on orders over $100

Will I receive a full refund for my order?

If your order ships within the U.S., sales tax is fully refunded. Shipping fees for expedited services are non-refundable. Refunds may take up to 10 business days to appear in your account.

ACCOUNT & PASSWORDS

I forgot my password. What should I do?

On the Sign In page, use the “Forgot Your Password?” link to reset it. For security reasons, passwords cannot be emailed.

Do I need an account to place an order?

No — you may check out as a guest.

However, an account allows you to save your information, view order history, and access exclusive benefits.

How do I update my account information?

After signing in, you can update your contact information, shipping addresses, and communication preferences in your account settings.

Will I receive a full refund for my order?

SHIPPING & DELIVERY

How can I track my order?

Once your order ships, you’ll receive a confirmation email with your UPS tracking number. Tracking updates will appear once UPS scans your package.

For questions or address corrections, contact [**clientservices@sjk.com**](/content/pages/contact "https://stjohnknits.com/pages/contact"/index.html) immediately.

Is my package insured, and will I need to sign for it?

Yes. All U.S. orders ship via UPS and require an adult signature upon delivery for security reasons.

Please note:

We cannot ship to P.O. boxes or APO/FPO addresses.
Orders require 1–2 business days for processing.
Delivery times vary by location and shipping method.

How long will my order take to arrive?

Orders are processed Monday through Friday. During holidays or promotional periods, processing times may be slightly longer.

Can I modify or cancel my order?

We begin processing orders quickly, but we will do our best to assist. Contact [**clientservices@sjk.com**](/content/pages/contact "Contact"/index.html) as soon as possible with your order number.

RETURNS & EXCHANGES

What is your return policy?

Please refer to our [**Returns & Exchanges**](/content/pages/returns "Returns"/index.html) page for full details.

Return eligibility varies based on item type, sale status, and delivery date.

How long does it take to receive my refund?

Returns are generally processed within 7–10 business days after arrival at our facility. Depending on your bank, refunds may take one billing cycle to appear.

Can I return an online purchase to a Boutique?

Yes, U.S. customers may take online returns to any St. John Boutique with the original packing slip and original form of payment.

(Outlet and authorized retailer purchases must be returned to the channel where purchased.)

SHOPPING & PRODUCT

Where can I find St. John products?

You can shop St. John at STJOHNKNITS.COM, St. John Boutiques, St. John Outlets, and select authorized retailers worldwide. Visit our [**Store Locator**](/content/pages/store-locator "https://stjohnknits.com/pages/store-locator"/index.html) to find the nearest location.

What if I notice incorrect information on your site?

We strive for accuracy across all product details, pricing, and availability. However, occasional errors or omissions may occur. St. John reserves the right to correct any inaccuracies — even after an order is placed — and update information without prior notice.

Do you offer price adjustments?

Yes. If an item you purchased is marked down within 7 days of your order date, we will happily adjust the price upon request.

Refunds are issued to the original form of payment.

Please note: If the adjustment brings the discount to 40% off or more, the item becomes Final Sale and ineligible for return.

Why are certain items restricted from shipping to some locations?

Due to international trade regulations and state laws, some materials — such as exotic skins or flammable items like fragrance — have shipping limitations. For questions on restricted items, please contact [**clientservices@sjk.com**.](/content/pages/contact "https://stjohnknits.com/pages/contact"/index.html)

Do you offer repairs on St. John merchandise?

Yes. We stand behind our craftsmanship. If your item needs repair, please email [**clientservices@sjk.com**](/content/pages/contact "https://stjohnknits.com/pages/contact"/index.html) with photos so our team can evaluate options.

What is your alterations policy?

All St. John alterations and repairs are facilitated through our Boutiques. A Wardrobe Specialist will assist with paperwork, pricing, and evaluation.

If you’re not near a Boutique, an authorized retailer may send the garment in on your behalf.

How should I care for my St. John knits?

Most St. John knitwear should be dry-cleaned. Care instructions are located on each garment’s label.

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